Terms of Service & Disclaimer

Effective as of 30.07.2025

Welcome to The Humble Store. We’re a New Zealand-based retail platform offering a curated range of wellness, wholefood, and low-tox lifestyle products. These Terms of Service govern your use of our website, products, and services. By accessing or purchasing from our website, you agree to be bound by the following terms and disclaimers.

Product Information & Availability

All efforts are made to provide accurate descriptions and imagery of the products we stock. However, we cannot guarantee that product images or listed ingredients are 100% accurate, complete, or current. Please read product labels carefully upon receipt.

We reserve the right to:

  • Change product offerings or prices at any time without notice

  • Limit quantities available for sale

  • Discontinue products without prior notice

If a product becomes unavailable after an order is placed, we will notify you promptly and offer a suitable alternative or refund.

Health & Wellness Disclaimer

The information provided by The Humble Store, including blog content, product descriptions, and practitioner resources, is intended for general wellness education and is not a substitute for professional medical advice.

We do not claim to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional before using new supplements, especially if you are pregnant, nursing, taking medication, or managing a health condition.

By using our services, you accept that you are personally responsible for your health decisions and outcomes, and release The Humble Store and its representatives from any liability related to the use or misuse of products or information obtained through this site.

Orders, Payments & Pricing

Orders placed through our website are considered final once payment is confirmed. We accept secure payments through Stripe. All prices are listed in New Zealand Dollars (NZD) and include GST where applicable.

We reserve the right to refuse or cancel any order at our discretion. In such cases, you will be contacted and refunded in full.

Returns & Exchanges

We’re here to make things right - thoughtfully and fairly.

At The Humble Store, we stand by the quality and integrity of every product we stock. If something’s not quite right with your order, we’re happy to offer a credit or exchange on full-priced items, as long as the following conditions are met:

Eligible for Return or Exchange

  • The item is in saleable condition, in its original packaging, and unopened, unused, and undamaged

  • All tags and seals (if applicable) are still intact

  • The return request is made within 14 days of the purchase date

  • A valid proof of purchase (e.g. invoice or order confirmation) is provided

Not Eligible for Return

  • Items that have been opened, used, or are not in original condition

  • Products returned after 14 days from the date of purchase

  • Sale or discounted items, unless the product is deemed faulty

  • Returns due to change of mind - we’re a small business and unable to process returns for items you no longer want, so please choose carefully

Faulty or Incorrect Items

If you've received a product that is:

  • Faulty or defective (not caused by misuse)

  • Incorrect (not the item you ordered)

We will happily replace, credit, or refund the item, including any return shipping charges incurred. Please provide a copy of your return shipping receipt so we can reimburse you.

How to Return an Item

To return an item, please contact us first at hello@humblestore.co.nz with your order number and reason for return. If approved, we’ll provide you with return address details and instructions on how to proceed.

Please ensure returns are sent via a trackable shipping method. We are not responsible for items lost or damaged in transit.

Note: Return shipping is at the buyer’s expense, unless the item is faulty or incorrect.

Exchanges

Exchanges are subject to product availability. If the item you would like in exchange is unavailable, we will offer a store credit instead.

Website Security & Privacy

Your trust means everything to us.

We take your privacy and online security seriously. This website is protected by SSL encryption to ensure your personal and payment information is safe at every step.

We do not store any credit card details, and your personal information will never be sold or shared with third parties without your consent.

All payments are processed securely through Stripe, a PCI DSS-compliant payment gateway that meets strict industry standards.

Intellectual Property

All website content, including branding, product photography, and written material, is the property of The Humble Store or its content providers and may not be reproduced, distributed, or used without written permission.

Limitation of Liability

To the fullest extent permitted by law, The Humble Store is not liable for any direct, indirect, incidental, or consequential damages resulting from your use of our products, website, or services.

Need Help?

If you have any questions about your order, returns, or exchanges, please reach out. We’re always happy to help.

Email: hello@thehumblestore.co.nz